Does Your Business Embrace Innovation?

Are the people in your organization expanding and deepening their knowledge in your field?

Do you encourage internal networks to gather and brainstorm solutions to persistent problems?

You can’t have a conversation about a successful business without bringing up the word culture. Innovation occurs in businesses that have a culture of trust. They resist culture killers such as ego, intimidation, and managers with “all the answers.”

Google’s 20% time has achieved legendary status. Google’s policy encourages their employees to spend 20% of their work time experimenting with their ideas. It’s how they encourage innovation. They are daring and successful.

Do you want to innovate like Google? Can you assemble a workforce that you can trust to deliver innovation? Where exactly is innovation coming from in your business these days?

This subject is addressed in Talent is Overrated by Geoff Colvin. His core message is about deliberate practice. Do you have a process in place that presumes your employees will be smarter tomorrow than yesterday?

Please share examples of the most innovative businesses you know. 

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The Books That Influence Me

After taking some time to rethink this blog and its theme I looked no further than my bookshelf for inspiration. Acquiring knowledge is done in many formats. For me, it’s reading about topics such as marketing, leadership, motivation and spirituality. It took me years to recognize the importance of reading and its role in gaining mastery in certain areas. I owe a lot to the great thinkers who have been generous with their wisdom and appreciate how much it has helped in my career.

Here are my favorites:

Start With Why by Simon Sinek:  I wish I knew Simon when I entered my sales career. His explanation of the Golden Circle is critical in all aspects of sales and marketing. It’s not what you do, or how you do it that is important. It is WHY.

Drive by Daniel Pink: Do you know the difference between extrinsic and intrinsic motivation? You should. As our labor force changes at warp speed we will see an explosion of the intrinsic model. Read about it, especially if you desire a self-directed life.

Drive by Dan Pink

Tribes by Seth Godin: Godin’s books are gems. This one focuses on the scarcity of leaders in our society. His plea for your leadership is attached to an outline of how you can assemble a tribe of followers with a shared interest. If you are inclined to challenge the status quo, you will love this.

Good to Great by Jim Collins: This classic analyzes 11 different industries and how one company transitioned to “great” while one of its direct competitors didn’t. Leadership, the character and placement of employees, and the ability to confront the brutal facts are cornerstones. You will take a closer look at how you do things in your business.

How to WHO by Ken and Candis Cook: This book is about relationships. The “selling personified” approach to sales will introduce methods for developing business that fit with our current business environment. The 10 step relationship- based business plan is a must for sales organizations who want to experience growth while being perceived as professional.

Conscious Capitalism by John Mackey and Raj Sisodia: Believe it or not all businesses that show a profit are not evil. Whole Foods is proof. Their business model emphasizes purpose, stakeholder integration, conscious leadership and conscious culture and management. This is pure genius.

Traction by Gino Wickman: This is another book that is helpful if your business is stuck in neutral. Mr. Wickman refers to strengthening the 6 key components of your business: Vision, People, Data, Issues, Process and Traction. His step-by-step process is easy to follow, but takes incredible discipline to enforce long term.

The list is longer. I will add to it and share valuable insights from the authors. Please add your recommendations, and how you take input from books and apply it to your life. 

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Are you dreading goal setting? Let the resolution guru help.

Welcome to 2014. Are you ready? How many times have you been reminded to set resolutions? Do you dread the process of figuring out what you want to do differently this year compared to last? You are not alone.

Tony Robbins points out the reason you stray from your resolutions within weeks is because they are based on “lack.” It may be the pounds you want to lose or some other behavior that must be banished.

You have a chance for a fresh start. The first week in January is a great time for you to “resolve” circumstances that will improve the quality of your life.  

Enjoy Tony’s presentation. His 3 suggestions will impact your attitude and help make your goal setting easier.

Please comment if this was helpful. Better yet, share one of your goals/resolutions for the year. 

 

 

 

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Miracles do happen. Here’s a way to gain great PR.

Watch this video and appreciate the time and thought that went into generating this experience.

The WestJet Christmas Miracle has several key ingredients:

  1. Gratitude – It’s one thing to get your customer from point A to point B, it’s something completely different to show them that their business is appreciated in a highly competitive industry. Few airlines have personalities and flying is fraught with hassles. Good public relations occurs when you do something remarkable. Being remarkable is a mindset that often starts with gratitude.
  2. Generosity – This idea didn’t happen in a vacuum. This was planned well in advance of Christmas. An idea was hatched, buy-in was sought, a budget was created and a strategy was developed. Grinch could have ruled the day. Why do we need to spend money on this? At WestJet the big thinkers and brand builders got the better of bean counters and the short sighted. Who is making the decisions in your business?
  3. Purpose – Did you notice the enthusiasm of the employees as they went on their shopping spree? Daniel Pink talks about intrinsic motivation in our new economy. Employees have a yearning to be of service to something larger that themselves. Asking them to partake in a Christmas Miracle is a perfect example.

Some businesses will be offering a bag of coal this Christmas season. Others will be remarkable, allowing their story to go viral for the benefit of many. It’s your choice. The only thing at stake is the perception of your brand.

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Godin’s Gems: Speaking in public: Two errors that lead to fear

(Godin’s Gems is a weekly tribute to Seth Godin, who is an entrepreneur, marketing guru and author. He has written thousands of blogs that are insightful, refreshing and important if you care about success in business. I share my favorites.)

Speaking in public: Two errors that lead to fear (December 2, 2013)

1. You believe that you are being actively judged

2. You believe that the subject of the talk is you

When you stand up to give a speech, there’s a temptation to believe that the audience is actually interested in you.

This just isn’t true. (Or if it is, it doesn’t benefit you to think that it is).

You are not being judged, the value of what you are bringing to the audience is being judged. The topic of the talk isn’t you, the topic of the talk is the audience, and specifically, how they can use your experience and knowledge to achieve their objectives.

When a professional singer sings a song of heartbreak, his heart is not breaking in that moment. His performance is for you, not for him. (The infinite self-reference loop here is that the professional singer finds what he needs when you find what you need.)

The members of the audience are interested in themselves. The audience wants to know what they can use, what they can learn, or at the very least, how they can be entertained.

If you dive into your (irrelevant to the listener) personal hurdles, if you try to justify what you’ve done, if you find yourself aswirl in a whirlpool of the resistance, all you’re providing is a little schadenfreude as a form of entertainment.

On the other hand, if you realize that you have a chance to be generous in this moment, to teach and to lead, you can leave the self-doubt behind and speak a truth that the audience needs to hear. When you bring that to people who need it, your fear pales in comparison.

Media you choose to do is always about the audience. That’s why you’re doing it. The faster we get over ourselves, the sooner we can do a good job for those tuning in.

My take:

This essay should debunk the “people fear public speaking more than____” theory that persists with unwilling speakers. There is a difference between anxiousness and fear. Athletes and entertainers consistently admit to having “butterflies” prior to performing. Genuine fear would keep them from functioning. Huge difference.

Prior to addressing your public speaking prowess, ask yourself if you would like to be generous to others? What value can you share that would make a difference in someone else’s life? If you struggle with these questions you aren’t ready for public speaking prime time.

There are many public speakers who succeed on substance, not style. Study them!

It’s about the message, and it always will be.

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12/3 Marketing Tip of the Week

If you want to implement a successful marketing strategy, make certain that every employee has knowledge of the goals and tactics.

Consider the benefits. You remove walls between departments. You enhance your culture by sharing information equally. You reinforce why you exist as a business. You can reward the people who do the best job of implementing the strategy, and those who make suggestions to improve it.

It’s too easy (and lazy) to forego bringing everyone together to share this important information. Who has the time? Why does Sally in accounting need to know about marketing? These excuses are part of the equation of a declining business. Leadership looks down their noses at subordinates doing their menial work. Today is a great time to change that philosophy. 

Business growth will occur with universal buy-in. An atmosphere of true marketing clarity will attract the right people to your business, and weed out the ones who are not on the same page.

We are leaving the era of “going through the motions” and into one where purpose and meaning matter. Your story will go viral, whether it is good or bad. Err on the side of respect for your team, and they will in turn respect their peers and customers. 

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The Brand Formerly Known as Thanksgiving

Long before the NFL triple-header, Black Friday and the Macy’s Day Parade we had a holiday known as Thanksgiving.

You may call it Turkey Day, or My Favorite Four Day Holiday Weekend. When you do some research you realize that Thanksgiving Day has some well thought out marketing values.

Its mission: Gratitude, family and feast.

Its logo: A turkey with stuffing and cranberry sauce.

Its origin: Our first president George Washington signed a proclamation in 1789 that set aside this special day to give thanks for our survival as a nation.

Two hundred and twenty four years later it lives on. No matter how much we attempt to alter its meaning the holiday sustains because of the strength of its original intent.

In spite of all the distractions take time to give thanks for what is important in your life. When you see the Salvation Army Red Kettle throw in a buck or two.  

Thanksgiving commences a five week stretch of festive occasions. Be generous, show gratitude and celebrate the freedoms we are fortunate to enjoy. 

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Godin’s Gems: But You’re Not Saying Anything

(Godin’s Gems is a weekly tribute to Seth Godin, who is an entrepreneur, marketing guru and author. He has written thousands of blogs that are insightful, refreshing and important if you care about success in business. I share my favorites.)

But you’re not saying anything (June 4, 2010) 

And this is the problem with just about every lame speech, every overlooked memo, every worthless bit of boilerplate foisted on the world: you write and write and talk and talk and bullet and bullet but no, you’re not really saying anything.

It took me two minutes to find a million examples. Here’s one, “The firm will remain competitive in the constantly changing market for defense legal services by creating and implementing innovative and effective methods of providing cost-effective, quality representation and services for our clients.”

Write nothing instead. It’s shorter.

Most people work hard to find artful ways to say very little. Instead of polishing that turd, why not work harder to think of something remarkable or important to say in the first place?

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My take:

Political speeches, corporate mission statements and cable TV ads are leading this race to the bottom. When did style pass substance in popularity?

People want something to sink their teeth into. When saying nothing is the norm, it creates a reverse “force” that desires candor and authenticity. It’s called the Simon Cowell phenomenon. Cowell rose to prominence on American Idol because he called things as he saw them. His remarks were not cloaked in political correctness. The audience was starving for truthful commentary. Cowell delivered.

Hope and change may win elections but it leaves you wanting more. The next time you have something to say, don’t fall back on empty words and phrases. Speak from heart, say something meaningful and you will be remembered. Spare us the small talk! 

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From wish list to reality

Planning.  Budgets. Execution. Which of the following marketing functions will you implement in 2014?

  • Mobile strategy
  • Custom YouTube page
  • Sales training
  • Social Media content
  • Crowdfunding
  • Employee Advocacy
  • Social CRM
  • SEO
  • Strategic partnerships
  • Events
  • Analytics
  • Web Design
  • Public Relations
  • eBook
  • Blog
  • Pay per click
  • Memberships
  • Social enterprise

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Please help me add to this list. The world of marketing is limitless. The best ideas are ones you currently may not know. 

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Godin’s Gems: On Owning It

(Godin’s Gems is a weekly tribute to Seth Godin, who is an entrepreneur, marketing guru and author. He has written thousands of blogs that are insightful, refreshing and important if you care about success in business. I share my favorites.)

On owning it (October 30, 2013)

If you announce what you want, if you are clear about what's on offer, if you set goals…

  • the chances of accomplishing your goal go up, and so does…
  • the chance that you will be disappointed

For many people, apparently, it's better to not get what you want than it is to be disappointed. The resistance is powerful indeed.

Every time you use waffle words, back off from a clear statement of values and priorities and most of all, think about what's likely instead of what's possible, you are selling yourself out. Not just selling yourself out, but doing it too cheaply.

Own your dreams. There is no better way to make them happen.

My take:

Godin consistently speaks to the power and potential of the individual. If you like Godin this is probably one of the reasons.

Fear is not part of his lexicon. Failure is fine as long as you are trying make things happen and learn from mistakes. Compare that with how you were raised.  It’s okay to change.  

Few leaders speak with his authority. When you understand his reasoning you will begin to embrace his values and do things differently.

His vision is remarkable. He is looking out for you. Take ownership of his ideas. You won’t be disappointed. 

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